Terms of service

Last updated: July 28, 2026

These Terms of Service govern your access to and use of the Paint Calmly website, online store, products, features, and related services.

Throughout these Terms, the terms “Paint Calmly,” “we,” “us,” and “our” refer to MRS NEGOCIOS DIGITAIS LLC.

By accessing our website, creating an account, submitting content, placing an order, or otherwise using our services, you agree to these Terms of Service and the policies incorporated into them by reference.

Please read these Terms carefully before using our website or purchasing a product.

1. Business Information

The Paint Calmly online store is owned and operated by:

MRS NEGOCIOS DIGITAIS LLC
911 E Atlantic Blvd, Ste 101
Pompano Beach, FL 33060
United States

Store name: Paint Calmly
Website: paintcalmly.com
Email: support@paintcalmly.com
Phone: +1 641-705-8487

MRS NEGOCIOS DIGITAIS LLC is the merchant and seller responsible for transactions completed through the Paint Calmly online store.

The business address listed above is provided for business correspondence and legal contact purposes. It is not a retail store, showroom, customer pickup location, or return facility.

Customers must contact us before returning a product. The authorized return address and applicable return instructions will be provided after the return request has been reviewed.

2. Acceptance of These Terms

By accessing or using the website, you confirm that:

• You have read and understood these Terms.
• You agree to comply with these Terms.
• You are legally able to enter into a binding agreement.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.

If you do not agree with these Terms, you must not use the website or place an order.

These Terms apply to visitors, customers, account holders, and individuals who submit content for personalized products.

3. Age and Eligibility

You must be at least the age of majority in your state or place of residence to make a purchase through Paint Calmly.

A parent or legal guardian may place an order on behalf of a minor. The adult placing the order remains responsible for the purchase, payment, submitted information, and appropriate use of the product.

Our products should not be purchased or used by children without appropriate adult involvement and supervision.

4. Shopify Platform

Our online store is hosted through Shopify, which provides the ecommerce technology used to present products, process orders, and operate checkout.

Shopify and its authorized payment processors may process information related to checkout, payments, fraud prevention, security, and operation of the online store.

Shopify is not the seller of Paint Calmly products. MRS NEGOCIOS DIGITAIS LLC remains responsible for the products sold through Paint Calmly, customer support, order fulfillment, and the application of our published policies.

5. Products and Services

Paint Calmly sells products that may include:

• Paint-by-numbers kits
• Personalized paint-by-numbers kits
• Painting accessories
• Creative supplies
• Related products displayed on our website

We make reasonable efforts to present product descriptions, dimensions, photographs, colors, contents, prices, materials, and availability accurately.

Product appearance may vary because of:

• Screen or device settings
• Lighting conditions
• Printing processes
• Paint production
• Selected canvas size
• Painting technique
• Characteristics of the original artwork or photograph
• Reasonable manufacturing variations

Minor variations that do not materially affect the identity, intended purpose, completeness, or general quality of a product are not necessarily defects.

Nothing in this section limits the customer’s rights regarding products that arrive damaged, defective, incomplete, incorrect, or materially different from what was ordered.

6. Paint-by-Numbers Product Characteristics

Paint-by-numbers products require customer participation to produce the completed artwork.

The final appearance may vary depending on paint thickness, brush use, lighting, canvas size, painting technique, and adherence to the numbered design.

Product photographs may show frames, furniture, decorative objects, or environmental elements for illustrative purposes.

Only the components expressly identified as included on the applicable product page form part of the purchase.

Customers should review the product description, dimensions, format, included components, and available options before completing an order.

7. Personalized Products

Personalized products are created according to the photograph, image, text, size, format, or other selections submitted by the customer.

Customers are responsible for:

• Selecting the correct product and size
• Submitting an appropriate image
• Providing accurate personalization information
• Reviewing information entered during checkout
• Ensuring they have the legal right to use the submitted content
• Following any image-quality instructions displayed on the website

Converting an image into a paint-by-numbers design may require reasonable technical and artistic adjustments, including:

• Cropping
• Resizing
• Color simplification
• Detail reduction
• Contrast adjustment
• Background adjustment
• Adaptation to the selected canvas dimensions

These reasonable adjustments form part of the production process and do not, by themselves, make the product defective.

Personalized products are subject to the cancellation and return conditions described in our Return and Refund Policy.

8. Customer-Submitted Content

When submitting a photograph, image, text, name, or other content, you confirm that:

• You own the content or have permission to use it.
• Your submission does not infringe copyrights, trademarks, privacy rights, publicity rights, or other third-party rights.
• The content is not unlawful, fraudulent, abusive, threatening, hateful, or defamatory.
• You are authorized to submit any personal information contained in the content.
• The content can legally be reproduced for the requested order.

You retain ownership of your original submitted content.

You grant Paint Calmly and its authorized production, fulfillment, technology, and customer-support partners a limited right to access, reproduce, resize, crop, adjust, process, and temporarily store the content only as reasonably necessary to:

• Create the personalized product
• Process and fulfill the order
• Deliver the product
• Provide customer support
• Prevent fraud or misuse
• Comply with legal obligations

Customer-submitted content will not be used for unrelated advertising or promotional purposes without the customer’s permission.

We may refuse or cancel an order containing content that appears to violate these Terms, applicable law, or third-party rights.

9. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the selected products under these Terms.

An order confirmation means that we received the order. It does not necessarily mean that the order has completed payment verification, entered production, or been accepted for fulfillment.

Before accepting an order, we may verify:

• Payment authorization
• Billing information
• Shipping information
• Product availability
• Personalization details
• Potential fraud or unauthorized activity
• Compliance with these Terms

An order is generally accepted when we begin production of a personalized product, begin fulfillment, or send confirmation that the order has been shipped.

10. Order Refusal or Cancellation by Paint Calmly

We may refuse, limit, suspend, or cancel an order when reasonably necessary because of:

• Suspected fraud or unauthorized payment
• Incorrect or incomplete customer information
• Product unavailability
• An obvious pricing or description error
• A technical, inventory, or checkout error
• Unlawful or restricted submitted content
• A material violation of these Terms
• An inability to lawfully or safely fulfill the order

If we cancel a paid order before fulfillment, we will issue a full refund for the canceled merchandise to the original payment method.

We will not cancel an order solely to avoid honoring a valid advertised promotion, legitimate return obligation, or customer right.

11. Prices and Currency

Unless otherwise stated, all prices displayed on the website are in United States dollars.

Prices may change without notice. A price change will not ordinarily affect an order that has already been accepted.

We may correct obvious pricing, typographical, promotional, or technical errors.

If a material pricing error is discovered after an order is placed, we may:

• Contact the customer and request authorization to proceed at the corrected price; or
• Cancel the affected product and issue a full refund

We will not charge an increased or corrected price without the customer’s authorization.

12. Sales Tax and Import Charges

Applicable United States sales tax may be calculated and charged during checkout based on the customer’s shipping address and applicable tax requirements.

Paint Calmly products are fulfilled internationally and shipped to customers in the United States.

International import duties, import taxes, customs clearance charges, and applicable brokerage fees are prepaid by Paint Calmly or its authorized fulfillment partners, as described in our Shipping Policy.

Customers should not be required to pay additional import duties, customs fees, or brokerage charges when receiving an order.

If a carrier or customs authority unexpectedly requests an import-related payment, contact us at support@paintcalmly.com before paying whenever possible.

A customer who has already paid an unexpected import-related charge should send us the applicable invoice, receipt, or payment confirmation for review.

13. Payment

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that:

• The information provided is accurate and complete.
• You are authorized to use the selected payment method.
• You authorize the applicable charges for the order.
• You understand that the transaction may be reviewed for fraud prevention and payment verification.

Payments may be processed through Shopify Payments or another authorized payment provider displayed during checkout.

We may delay or cancel fulfillment when a payment is declined, reversed, disputed, identified as unauthorized, or placed under review.

A pending payment authorization does not guarantee order acceptance.

14. Fraud Prevention and Verification

To protect customers and our business, we may use automated or manual fraud-prevention procedures.

We may request reasonable additional information to verify:

• Customer identity
• Payment authorization
• Billing information
• Shipping information
• Ownership or authorization of submitted content

Failure to provide reasonably requested verification may result in a processing delay or order cancellation.

We will not request a customer’s complete payment card number, card security code, payment password, or online banking password by email.

15. International Fulfillment and Dropshipping

Paint Calmly works with authorized third-party production, fulfillment, and shipping partners located outside the United States.

Products may be manufactured, prepared, packaged, fulfilled, and shipped from international facilities.

Paint Calmly currently sells and delivers products to valid addresses within the United States.

MRS NEGOCIOS DIGITAIS LLC remains the seller responsible for:

• Customer orders
• Customer service
• Published processing and delivery information
• Returns and refunds
• Eligible replacements
• Application of the policies published on the website

Products from the same order may be fulfilled by different facilities and delivered in separate packages.

16. Processing and Estimated Delivery

Orders are normally processed within 1 to 2 business days after payment has been successfully completed.

Processing may include order verification, product preparation, quality inspection, packaging, and transfer to the shipping carrier.

After processing and shipment, estimated delivery is 5 to 15 business days.

The estimated total period from order placement is approximately 6 to 17 business days, including processing and shipping.

Business days are Monday through Friday and exclude weekends and United States federal holidays.

Customs inspections, carrier operations, severe weather, public holidays, transportation disruptions, incorrect addresses, and other circumstances outside our reasonable control may affect the delivery date after shipment.

Complete shipping conditions are provided in our Shipping Policy, which forms part of these Terms.

17. Delays Before Shipment

We make reasonable efforts to ship orders within the processing period stated on our website and in our Shipping Policy.

If we cannot ship an order within the promised processing period, we will notify the customer and provide an updated estimated shipping date.

For affected merchandise that has not shipped, the customer may:

• Accept the revised shipping date; or
• Cancel the affected merchandise and receive a full refund to the original payment method

If the customer does not agree to a material delay, the affected unshipped merchandise will be canceled and refunded.

18. Tracking and Separate Packages

Tracking information will be sent to the email address provided during checkout when it becomes available.

Tracking may take several business days to begin displaying updates, particularly while an international package is transferred between carriers.

An international tracking number may be replaced or supplemented by a domestic tracking number after the package enters the United States.

Orders containing multiple products may:

• Arrive in separate packages
• Receive separate tracking numbers
• Be delivered on different dates

Receiving one package does not necessarily mean that the remaining products are missing.

19. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Telephone number

Address correction requests should be submitted as soon as possible to support@paintcalmly.com.

We cannot guarantee that an address can be changed after production, processing, or shipment has begun.

Additional shipping costs may apply when a package must be resent because of:

• An incorrect or incomplete address
• Refusal of delivery
• Failure to collect the package
• Recipient unavailability
• Another recipient-related delivery failure

No additional reshipping charge will apply when the delivery problem was caused by Paint Calmly, its fulfillment partner, or the shipping carrier.

20. Customer Cancellation Requests

Customers may request cancellation by contacting support@paintcalmly.com as soon as possible after placing an order.

Cancellation is not guaranteed after:

• Production has begun
• A personalized design has been prepared
• The order has been packaged
• The package has been transferred to the carrier
• The order is in transit

When an eligible cancellation is approved before production or shipment, a full refund will be issued to the original payment method.

Orders that have already shipped cannot ordinarily be canceled. Eligible non-personalized products may be returned after delivery in accordance with our Return and Refund Policy.

21. Returns, Claims, and Refunds

Eligible returns, replacements, refunds, and post-delivery claims must generally be requested within 30 calendar days after delivery.

The 30-day period applies to:

• Eligible change-of-mind returns
• Damaged products
• Defective products
• Incorrect products
• Incomplete orders
• Missing components
• Packages marked as delivered but not received

Non-personalized products returned because of a change of mind must be unused, unopened, complete, and in their original condition and packaging.

Approved and eligible returns within the United States qualify for free return shipping, subject to the conditions described in our Return and Refund Policy.

Personalized products are not eligible for change-of-mind returns or cancellations after production begins. They remain eligible for review when they are damaged, defective, incomplete, incorrect, materially different from the submitted order, or confirmed as lost during shipment.

When an order has no confirmed delivery date, a lost-order claim should be submitted within 30 calendar days after the end of the estimated delivery period stated in our Shipping Policy.

When tracking shows that a package was delivered, a delivery claim must be submitted within 30 calendar days after the tracking delivery date.

Complete eligibility requirements, procedures, exceptions, refund amounts, and return instructions are described in our Return and Refund Policy.

22. Refund Processing

Approved refunds are issued to the original payment method used for the order.

Paint Calmly will normally issue an approved refund within 5 business days after:

• An eligible returned product has been received and inspected
• An eligible cancellation has been approved
• A carrier or fulfillment partner has confirmed that a package was lost
• A refund has otherwise been approved without requiring a return

After the refund is issued, the customer’s bank, card issuer, or payment provider may require additional time to post the funds to the customer’s account.

Refunds cannot ordinarily be redirected to a different card, bank account, or payment method.

23. Promotional Offers and Bundles

Promotions may be subject to additional conditions displayed on the applicable advertisement, product page, cart, or checkout.

Unless the applicable promotion expressly states otherwise:

• Promotions cannot be applied retroactively.
• Discount codes have no cash value.
• Promotional availability may be limited.
• Certain promotions or discount codes may not be combined.
• Returned or canceled promotional orders may be recalculated.

When a promotion requires the purchase of multiple products or includes a complimentary product, all related products may need to be returned to receive a full refund.

If the customer keeps part of a promotional order, the refund may be recalculated based on the price that would have applied to the retained products without the promotion.

We will honor the specific terms displayed when an eligible promotional order is placed.

24. Product Availability and Substitutions

Products, sizes, formats, and variations may become unavailable.

Adding a product to the cart does not reserve that product.

If a paid product becomes unavailable before fulfillment, we may:

• Offer a comparable alternative with the customer’s approval
• Remove and refund the unavailable product
• Cancel and refund the affected order

We will not substitute a materially different product without customer approval.

25. Product Safety and Intended Use

Customers must use products according to their intended purpose and any instructions or warnings provided with them.

Paint containers, brushes, packaging, and small accessories should be kept away from young children and pets unless appropriate adult supervision is provided.

Product materials must not be ingested or used for purposes other than those described on the product or website.

Customers should discontinue use and contact us if a product appears damaged, contaminated, unsafe, or subject to a safety concern.

We may contact customers regarding product safety notices, corrections, or recalls when reasonably necessary.

26. Customer Accounts

Certain website features may allow customers to create or access an account.

Customers are responsible for:

• Maintaining the confidentiality of their login credentials
• Restricting unauthorized access to their account
• Providing accurate and current information
• Notifying us of suspected unauthorized activity

We may temporarily restrict an account when reasonably necessary to protect customers, prevent fraud, enforce these Terms, or comply with applicable law.

27. Reviews, Feedback, and Communications

Customers may submit reviews, feedback, photographs, suggestions, or other communications where these features are available.

Submitted material must not:

• Be false or intentionally misleading
• Impersonate another person
• Contain unlawful, abusive, or threatening material
• Infringe third-party rights
• Contain harmful software or code
• Promote unrelated spam or commercial activity
• Disclose another person’s private information without authorization

We may moderate or remove content that violates these Terms.

We will not knowingly alter a legitimate customer review in a way that changes its meaning or falsely represents the customer’s experience.

28. Intellectual Property

To the extent owned by or licensed to MRS NEGOCIOS DIGITAIS LLC, the original content of the Paint Calmly website is protected by applicable intellectual property laws.

Protected content may include:

• Store name and logo
• Website layout
• Original text
• Graphics
• Product presentation
• Photographs
• Videos
• Creative materials

The website may be used for personal, noncommercial shopping purposes.

Protected content may not be copied, reproduced, republished, distributed, modified, sold, licensed, scraped, or commercially exploited without authorization, except where permitted by law.

Third-party artwork, trademarks, photographs, names, and other materials remain the property of their respective owners.

29. Prohibited Uses

You must not use the website or services:

• For an unlawful or fraudulent purpose
• To violate applicable laws or regulations
• To infringe intellectual property or privacy rights
• To submit stolen or unauthorized payment information
• To transmit malicious software or harmful code
• To interfere with website security or operation
• To collect personal information without authorization
• To submit false billing, shipping, identity, or payment information
• To impersonate another person or organization
• To conduct unauthorized automated scraping or extraction
• To harass, threaten, abuse, or discriminate against another person
• To manipulate reviews, promotions, discounts, returns, or payment procedures

We may restrict access, cancel affected orders, preserve relevant records, or take other reasonable action when these rules are violated.

30. Third-Party Services and Links

The website may contain links to or integrations with third-party services, including payment providers, carriers, social media platforms, analytics providers, and external websites.

Third-party websites and services are governed by their own terms and privacy practices.

Paint Calmly is not responsible for content or services controlled solely by unrelated third parties.

This section does not limit Paint Calmly’s responsibilities as the seller for order fulfillment, customer service, eligible returns, refunds, or replacements.

31. Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Personal information may be processed as reasonably necessary to:

• Operate the store
• Process payments
• Produce and fulfill orders
• Arrange delivery
• Provide customer support
• Prevent fraud
• Comply with legal obligations

Our Privacy Policy forms part of these Terms.

32. Errors, Inaccuracies, and Omissions

The website may occasionally contain typographical errors, inaccuracies, or omissions concerning:

• Product descriptions
• Prices
• Promotions
• Availability
• Delivery estimates
• Product images
• Website content

We may correct errors and update information when reasonably necessary.

Corrections will not be used to retroactively reduce customer rights or impose an increased charge without authorization.

If a material error affects an order, we will provide an appropriate resolution, which may include correction, customer confirmation, cancellation, or refund.

33. Website Availability

We make reasonable efforts to maintain a secure and functional website.

We do not guarantee that the website will always be uninterrupted or free from every technical error, service interruption, or security issue.

Website access may occasionally be affected by maintenance, updates, internet failures, hosting failures, third-party service interruptions, or circumstances outside our reasonable control.

This section applies to website availability only. It does not limit product obligations, refund rights, replacement rights, or consumer protections.

34. Limitation of Liability

To the maximum extent permitted by applicable law, MRS NEGOCIOS DIGITAIS LLC will not be liable for indirect, incidental, or consequential losses arising solely from temporary inability to access or use the website.

This limitation does not apply to:

• Eligible refunds, returns, replacements, or order corrections
• Damaged, defective, incorrect, or unsafe products
• Fraud or willful misconduct
• Personal injury or property damage where liability cannot legally be excluded
• Rights or remedies that cannot legally be waived

Nothing in these Terms limits a customer’s mandatory rights under applicable consumer protection law.

35. Responsibility for Submitted Content and Misuse

Customers are responsible for claims or losses directly resulting from:

• Content knowingly submitted without the necessary rights or authorization
• Intentional fraudulent activity
• Intentional unlawful misuse of the website
• A material violation of another person’s intellectual property or privacy rights

This section does not make a customer responsible for losses caused by Paint Calmly, its employees, contractors, fulfillment partners, or service providers.

36. Suspension and Termination

We may suspend or terminate access to customer-account features when reasonably necessary because of:

• Fraud or suspected unauthorized activity
• A material violation of these Terms
• Abusive or threatening conduct
• Website security concerns
• Legal requirements
• Intentional misuse of promotions, returns, or payment methods

Termination does not remove obligations or rights that arose before termination.

37. Severability

If a provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent legally permitted or separated from the remaining Terms.

The remaining provisions will continue in effect.

38. No Waiver

Failure to enforce a provision of these Terms does not waive the right to enforce that provision or another provision later.

A waiver is effective only when expressly provided in writing by an authorized representative of MRS NEGOCIOS DIGITAIS LLC.

39. Entire Agreement and Policy Priority

These Terms, together with the policies incorporated by reference, constitute the agreement between the customer and Paint Calmly concerning use of the website and purchases made through it.

The incorporated policies include:

• Shipping Policy
• Return and Refund Policy
• Privacy Policy
• Legal Notice
• Specific product or promotional terms displayed before purchase

If these Terms conflict with a more specific provision of the Shipping Policy, Return and Refund Policy, or a promotion disclosed before purchase, the more specific provision will apply to the relevant issue.

Nothing in this section permits any policy to override a mandatory legal right.

40. Governing Law

These Terms and transactions with Paint Calmly are governed by the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles.

Nothing in this section prevents a consumer from relying on mandatory rights, remedies, or protections applicable in the consumer’s state of residence.

Any dispute may be brought before a court or authority that has jurisdiction under applicable law.

41. Changes to These Terms

We may update these Terms to reflect changes in our products, services, website, business operations, fulfillment procedures, security measures, or legal obligations.

The updated version will be published with a revised “Last updated” date.

Changes will apply prospectively and will not ordinarily reduce rights associated with an order already placed.

Continued use of the website after updated Terms become effective constitutes acceptance of the updated Terms for future use and future transactions.

42. Contact Information

Questions regarding these Terms of Service may be directed to:

Paint Calmly
MRS NEGOCIOS DIGITAIS LLC
911 E Atlantic Blvd, Ste 101
Pompano Beach, FL 33060
United States

Email: support@paintcalmly.com
Phone: +1 641-705-8487