Frequently Asked Questions

Paint by Numbers FAQs

1. Can I do this if I’m a beginner?

Yes. Our kits are designed for all skill levels, including complete beginners. The numbered areas and corresponding paint colors make the process easy to follow, even if you have never painted before.

2. What comes in each kit?

Each standard kit includes a pre-printed numbered linen canvas, numbered acrylic paints, and three brushes in different sizes.

Depending on the option selected, your canvas may be rolled or stretched on a wooden frame. Some kits may also include a reference image or color guide. Please check the product page for the exact contents of each kit.

3. How long does it take to finish a kit?

The time required depends on the size and complexity of the design. Smaller and simpler kits may take around 5 to 10 hours, while larger and more detailed kits may take considerably longer.

Many customers enjoy completing their kits over several relaxing painting sessions.

4. Do I need to buy extra supplies?

No. Each kit includes the essential materials needed to complete the painting.

Optional accessories, such as easels, additional brushes, or other painting tools, may be available separately, but they are not required.

5. Can kids do paint by numbers?

Yes. Children may enjoy paint by numbers, especially simpler designs. Adult supervision is recommended because acrylic paint may stain clothing, furniture, or other surfaces.

Paints, brushes, and small components should be kept away from young children and pets and must not be ingested.

6. How can I remove creases from the canvas?

Rolled or unframed canvases may arrive with light creases from shipping.

Place the canvas face down on a clean towel and gently iron the back using low heat and no steam. Use a protective cloth between the iron and the canvas, and never place the iron directly on the printed side.

Canvases stretched on a wooden frame are less likely to have this issue.

7. What if I run out of paint?

Our kits are prepared with enough paint to complete the design when used as intended.

If you run out of a color, contact us at support@paintcalmly.com and include your order number, the paint color number, and photographs of the canvas and paint container when available. We will review your request and provide an appropriate solution.

8. Do you offer custom paint by numbers?

Yes. When custom kits are available on our website, you can place an order through the applicable product page by uploading your photograph and following the instructions provided.

Custom products may require reasonable adjustments, such as cropping, resizing, color simplification, or detail reduction, to convert the photograph into a paint-by-numbers design.

Custom kits are subject to the conditions described in our Return and Refund Policy.

Shipping & Returns FAQs

1. How long does shipping take?

Orders are normally processed within 1 to 2 business days.

After processing and shipment, estimated delivery within the United States is 5 to 15 business days.

The estimated total period from the date the order is placed is approximately 6 to 17 business days.

For complete information, please review our Shipping Policy.

2. Do you ship internationally?

Paint Calmly currently ships only to valid addresses within the United States.

Our products are manufactured, fulfilled, and shipped from facilities located outside the United States through our international fulfillment partners.

Applicable import duties, customs fees, and brokerage charges are prepaid by Paint Calmly or our fulfillment partners.

3. What is your return and refund policy?

Eligible return, refund, replacement, and post-delivery claim requests must generally be submitted within 30 calendar days after delivery.

Eligible non-personalized products may be returned if they are unused, unopened, complete, and in their original condition and packaging.

Custom or personalized kits are not eligible for change-of-mind returns after production has begun. However, they remain eligible for review if they arrive damaged, defective, incomplete, incorrect, materially different from the submitted order, or are confirmed as lost during shipping.

For complete information, please review our Return and Refund Policy.

4. What if my order arrives damaged, incomplete, or incorrect?

Contact us at support@paintcalmly.com within 30 calendar days after delivery.

Please include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label.

After reviewing the request, we may provide replacement components, a replacement product, a partial refund, or a full refund in accordance with our policies.

5. What if I entered the wrong shipping address?

Contact us immediately at support@paintcalmly.com.

If the order has not entered production, processing, or shipment, we may be able to update the address. We cannot guarantee an address change after the order has been packaged or transferred to the shipping carrier.

Additional shipping charges may apply if the package must be resent because an incorrect or incomplete address was provided.

For more information, please review our Shipping Policy.

6. Where can I find your store policies?

The most current versions of our store policies are available in the footer of our website, including:

• Shipping Policy

• Return and Refund Policy

• Privacy Policy

• Terms of Service

• Legal Notice