Shipping policy
Last updated: July 28, 2026
Thank you for shopping at Paint Calmly. This Shipping Policy explains how orders are processed, fulfilled, shipped, and delivered.
Shipping Destination
Paint Calmly currently ships to valid residential and commercial addresses within the United States.
We do not currently ship to countries outside the United States.
Delivery to P.O. boxes, APO/FPO addresses, military addresses, and certain restricted locations may depend on the availability and limitations of our shipping carriers and fulfillment partners.
International Fulfillment
Paint Calmly works with third-party international production and fulfillment partners.
Our products are prepared and shipped from facilities located outside the United States. Although MRS NEGOCIOS DIGITAIS LLC is registered in the United States, orders may be manufactured, processed, and shipped internationally by our authorized fulfillment partners.
Because orders are shipped internationally, packages may pass through customs and may be transferred between international and domestic shipping carriers before delivery.
Order Processing
Orders are normally processed within 1 to 2 business days after payment has been successfully completed.
Processing may include:
- Payment and order verification
- Product preparation or production
- Quality inspection
- Packaging
- Transfer to the shipping carrier
Business days are Monday through Friday and exclude weekends and United States federal holidays.
Processing time is separate from shipping time.
Estimated Delivery Time
After processing and shipment, orders are normally delivered within 5 to 15 business days.
The estimated total delivery time from the date the order is placed is approximately 6 to 17 business days, including processing and shipping.
Delivery times are estimates and are not guaranteed. Actual delivery may be affected by:
- Customs inspections or processing
- Carrier delays
- Severe weather
- Public holidays
- Transportation disruptions
- Incorrect or incomplete shipping information
- Events outside our reasonable control
Even though import duties and taxes are prepaid, customs authorities may still inspect packages, which can occasionally affect delivery times.
Shipping Costs
Available shipping methods and any applicable shipping charges will be displayed during checkout before the customer completes the purchase.
Customers will not be charged additional shipping fees by Paint Calmly after checkout unless they request an address correction, reshipment, or another change that results in additional shipping costs.
Import Duties, Taxes, and Customs Fees
Paint Calmly ships international orders to the United States on a Delivered Duty Paid basis, commonly referred to as DDP.
Paint Calmly or its authorized fulfillment partners are responsible for paying applicable:
- Import duties
- Import taxes
- Customs clearance charges
- Brokerage or disbursement fees related to importation
Customers should not be required to pay additional import duties, customs fees, or brokerage charges when their order is delivered.
Applicable United States sales tax may be calculated and charged during checkout based on the customer’s shipping address and applicable tax requirements. Sales tax displayed during checkout is separate from international import duties.
If a shipping carrier or customs authority unexpectedly requests payment of an import-related charge, please contact us at support@paintcalmly.com before making the payment whenever possible.
If the customer has already paid an unexpected import-related charge, the customer should send us a copy of the invoice, receipt, or payment confirmation. We will review the charge and provide an appropriate resolution for verified import charges that should have been covered by Paint Calmly.
Order Tracking
Tracking information will be sent to the email address provided during checkout when it becomes available.
Tracking information may take several business days to begin displaying updates, particularly while an international package is being transferred between fulfillment facilities or shipping carriers.
An international tracking number may be replaced or supplemented by a domestic tracking number after the package enters the United States.
Customers are responsible for providing an accurate email address during checkout and checking their inbox and spam or junk folder for order notifications.
Separate Shipments
Orders containing multiple products may be prepared or shipped from different fulfillment facilities.
As a result, products from the same order may:
- Arrive in separate packages
- Have separate tracking numbers
- Be delivered on different dates
Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.
Receiving only part of an order does not necessarily mean that the remaining items are missing. Customers should review all tracking numbers associated with their order.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review the following information before completing an order:
- Recipient’s full name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Telephone number
To request an address correction, contact us as soon as possible at support@paintcalmly.com.
We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the shipping carrier.
Subject to applicable law, Paint Calmly is not responsible for delays, failed deliveries, or returned packages caused by incorrect, incomplete, or outdated address information provided by the customer.
If a package is returned because of an incorrect address, unavailable recipient, refused delivery, or another issue outside our control, additional shipping charges may apply before the order is shipped again.
Processing Delays
Paint Calmly makes reasonable efforts to process orders within the stated 1 to 2 business-day processing period.
If we determine that an order cannot be shipped within the promised processing period, we will notify the customer using the contact information provided with the order.
The notification will provide an updated estimated shipping date. For merchandise that has not yet been shipped, the customer will have the option to:
- Accept the revised shipping date; or
- Cancel the affected order and receive a full refund
If the customer chooses cancellation, the refund will be issued to the original payment method in accordance with our Refund Policy and applicable law.
Delivery Delays After Shipment
After an order has been transferred to the shipping carrier, delivery may occasionally be delayed by customs processing, carrier operations, weather, transportation disruptions, or other circumstances outside our reasonable control.
If tracking does not show delivery by the end of the estimated delivery period, please contact us at support@paintcalmly.com.
We will review the tracking history and, when appropriate, contact the carrier or fulfillment partner to investigate the shipment.
A package that is temporarily delayed in transit is not necessarily considered lost. However, if the shipping carrier or fulfillment partner confirms that the package has been lost, Paint Calmly will provide an appropriate resolution, which may include a replacement or refund.
Nothing in this policy limits any rights available to customers under applicable consumer protection laws.
Packages Marked as Delivered
If tracking indicates that a package was delivered but it cannot be located, customers should:
- Confirm that the shipping address provided during checkout is correct.
- Check entrances, mailrooms, reception areas, parcel lockers, porches, and other safe delivery locations.
- Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
- Contact the shipping carrier for additional delivery information.
- Contact Paint Calmly at support@paintcalmly.com.
We will review the available tracking and delivery information and, when appropriate, open an investigation with the carrier or fulfillment partner.
A replacement or refund may be provided when the available evidence indicates that the package was lost or delivered incorrectly. Claims involving valid proof of delivery to the address supplied by the customer will be reviewed individually.
Lost, Damaged, Incorrect, or Incomplete Orders
If an order appears to be lost, arrives damaged, contains the wrong product, or is missing an item, please contact us at support@paintcalmly.com.
Please include:
- Your full name
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the external and internal packaging
- A photograph of the shipping label
- Photographs showing any damage or incorrect item
Claims are reviewed using the order information, tracking history, photographs, and records supplied by the shipping and fulfillment partners.
Please do not discard the product, packaging, or shipping label until the request has been reviewed.
Returns and Refunds
Returns, replacements, cancellations, and refunds are governed by our separate Refund Policy.
Eligible return or refund requests must generally be submitted within 30 calendar days after delivery, subject to the eligibility requirements, conditions, procedures, and exclusions described in the Refund Policy.
Contact Information
Questions regarding shipping, tracking, or delivery may be directed to:
Paint Calmly
MRS NEGOCIOS DIGITAIS LLC
911 E Atlantic Blvd, Ste 101
Pompano Beach, FL 33060
United States
Email: support@paintcalmly.com
Phone: +1 641-705-8487
