Privacy policy

Last updated: July 28, 2026

This Privacy Policy describes how Paint Calmly collects, uses, discloses, stores, and protects personal information when you visit our website, place an order, create an account, submit content for a personalized product, contact us, or otherwise use our services.

Throughout this Privacy Policy, “Paint Calmly,” “we,” “us,” and “our” refer to MRS NEGOCIOS DIGITAIS LLC.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Business Information

The Paint Calmly online store is owned and operated by:

MRS NEGOCIOS DIGITAIS LLC
911 E Atlantic Blvd, Ste 101
Pompano Beach, FL 33060
United States

Store name: Paint Calmly
Website: paintcalmly.com
Email: support@paintcalmly.com
Phone: +1 641-705-8487

The business address listed above is provided for business correspondence and legal contact purposes. It is not a retail store, customer pickup location, or return facility.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • The Paint Calmly website and online store
  • Checkout and customer-account features
  • Orders, fulfillment, and delivery
  • Customer support communications
  • Personalized product submissions
  • Marketing communications
  • Reviews, surveys, promotions, and other store interactions
  • Cookies and similar technologies

This Privacy Policy does not govern websites, platforms, or services operated independently by third parties. Those services are governed by their own privacy policies.

3. Personal Information We Collect

The personal information we collect depends on how you interact with Paint Calmly.

Contact Information

We may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Order and Transaction Information

We may collect:

  • Products ordered
  • Product sizes and selected options
  • Personalization instructions
  • Order number
  • Purchase date
  • Order value
  • Discounts and promotions used
  • Shipping method
  • Tracking information
  • Delivery status
  • Return, replacement, cancellation, and refund information
  • Customer service history

Payment Information

Payments are processed through Shopify Payments or other authorized payment providers displayed during checkout.

Payment providers may collect payment card details, billing information, authentication information, and other information necessary to process the transaction.

Paint Calmly does not ordinarily receive or store complete payment card numbers or card security codes.

We may receive limited transaction information, including:

  • Payment status
  • Payment method type
  • Billing address
  • Last digits of the payment card
  • Transaction identifiers
  • Fraud-prevention results

Customer Account Information

If customer accounts are available, we may collect:

  • Account name
  • Email address
  • Saved addresses
  • Order history
  • Account preferences
  • Login and account activity

Passwords and authentication credentials may be processed by Shopify or another authorized service provider.

Device and Website Activity Information

When you visit our website, we and our service providers may automatically collect:

  • Internet Protocol address
  • Browser type
  • Device type
  • Operating system
  • Device and cookie identifiers
  • General location derived from an IP address
  • Pages and products viewed
  • Search activity
  • Shopping cart activity
  • Referring website
  • Date and time of access
  • Website interactions
  • Advertising interactions

Customer Communications

When you contact us, we may collect:

  • The contents of your message
  • Email correspondence
  • Customer support records
  • Photographs and videos submitted with a claim
  • Telephone communication information
  • Information submitted through reviews, surveys, or feedback

Marketing Information

We may collect:

  • Email marketing preferences
  • Consent and opt-out records
  • Advertising interactions
  • Products viewed or added to the cart
  • Promotional engagement
  • Responses to marketing communications

4. Personalized Product Images and Content

When ordering a personalized paint-by-numbers kit, you may submit a photograph, image, name, text, or other content.

Customer-submitted content may include images of the customer, family members, friends, pets, or other individuals.

We use customer-submitted content only as reasonably necessary to:

  • Review whether an image is suitable for production
  • Create the personalized design
  • Manufacture and fulfill the product
  • Provide order and customer support
  • Correct production or fulfillment errors
  • Resolve claims, disputes, returns, or refund requests
  • Prevent fraud or misuse
  • Comply with legal obligations

Customer-submitted content may be disclosed to authorized international production and fulfillment partners located outside the United States because those partners require access to create and fulfill the personalized product.

We do not use customer-submitted photographs for unrelated advertising, social media, product listings, public display, or promotional materials without the customer’s permission.

We do not use customer-submitted photographs to create biometric identifiers, perform facial recognition, or infer sensitive characteristics about the individuals shown in the images.

Submitting content does not transfer ownership of the original content to Paint Calmly.

Customers are responsible for having the necessary rights or permission to submit images containing other individuals, artwork, photographs, trademarks, or other protected content.

5. How We Collect Personal Information

We may collect personal information in the following ways.

Directly From You

For example, when you:

  • Place an order
  • Create an account
  • Submit a personalized image
  • Contact customer support
  • Request a return, cancellation, replacement, or refund
  • Subscribe to marketing emails
  • Submit a review or survey
  • Participate in a promotion

Automatically

We may collect information through:

  • Cookies
  • Pixels
  • Tags
  • Local storage
  • Analytics tools
  • Advertising technologies
  • Server logs
  • Security and fraud-prevention tools

From Service Providers and Other Parties

We may receive information from:

  • Shopify
  • Payment processors
  • Fraud-prevention providers
  • International production and fulfillment partners
  • Shipping carriers
  • Analytics providers
  • Advertising platforms
  • Customer support providers
  • Social media platforms
  • Other services connected to our store

6. How We Use Personal Information

We may use personal information to:

  • Operate and maintain the website
  • Process payments and orders
  • Produce personalized products
  • Package and ship products
  • Provide tracking and delivery updates
  • Process cancellations, returns, replacements, and refunds
  • Respond to questions and customer support requests
  • Verify identities and payment authorization
  • Detect and prevent fraud, abuse, and security incidents
  • Maintain customer accounts
  • Personalize the shopping experience
  • Analyze website performance and customer activity
  • Improve our products, services, and website
  • Send transactional communications
  • Send marketing communications when permitted
  • Measure and improve advertising
  • Maintain business and transaction records
  • Enforce our Terms of Service and store policies
  • Establish, exercise, or defend legal claims
  • Comply with tax, accounting, legal, and regulatory obligations

We may create aggregated or de-identified information that cannot reasonably be linked to a particular individual. We may use this information for analytics, reporting, business planning, and service improvement.

7. Shopify

Our online store is hosted and operated using Shopify.

Shopify may collect and process personal information when you:

  • Visit our online store
  • View or interact with products
  • Use checkout
  • Place an order
  • Create or access a customer account
  • Use Shop Pay or another Shopify consumer service
  • Interact with Shopify-supported features

Shopify may process personal information to:

  • Host and operate our online store
  • Provide checkout and payment services
  • Process and display orders
  • Detect and prevent fraud
  • Maintain security
  • Provide customer accounts
  • Provide analytics
  • Improve Shopify services
  • Provide features selected or enabled for our store

Additional information about Shopify’s collection, use, disclosure, and protection of customer information is available in the Shopify Consumer Privacy Policy.

Shopify Network Intelligence

If Shopify Network Intelligence is enabled for our store, Shopify may use information from customer interactions with Paint Calmly together with information from interactions with Shopify and other Shopify merchants to provide certain enhanced services.

Depending on the Shopify features enabled, these services may support:

  • Fraud prevention
  • Personalization
  • Analytics
  • Store performance
  • Product recommendations
  • Advertising and marketing-related services

Where required by applicable law, customers may opt out of processing that constitutes a sale, sharing, or targeted advertising through the Your Privacy Choices page available on our website.

8. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, analyze activity, maintain security, and support advertising.

The cookies and technologies used may depend on the Shopify settings, applications, pixels, and other services enabled for our store.

Essential Cookies

Essential cookies support functions such as:

  • Website navigation
  • Shopping cart operation
  • Checkout
  • Payment security
  • Fraud prevention
  • Account authentication
  • Privacy preference storage

Disabling essential cookies may prevent parts of the website from working correctly.

Functional Cookies

Functional cookies may remember:

  • Language
  • Region
  • Login status
  • Shopping preferences
  • Previously selected options

Analytics Cookies

Analytics cookies may help us understand:

  • Website traffic
  • Pages visited
  • Product interactions
  • Checkout performance
  • Errors and technical issues
  • General customer activity

Advertising Cookies

If advertising tools are enabled, cookies, pixels, and similar technologies may be used to:

  • Measure advertising performance
  • Understand advertising interactions
  • Create or measure advertising audiences
  • Limit repeated advertisements
  • Display advertisements based on browsing activity
  • Support targeted or cross-context behavioral advertising

Where required, non-essential cookies and similar technologies are used according to the choices submitted through our cookie banner or privacy controls.

Depending on your location and the privacy settings active on our website, you may manage these technologies through:

  • The cookie banner
  • The Your Privacy Choices page
  • Your browser settings
  • A recognized opt-out preference signal

Blocking or deleting cookies may affect website functionality and might not prevent every form of online tracking.

9. Advertising and Targeted Marketing

We may work with advertising, social media, and analytics providers to promote Paint Calmly and measure marketing performance.

Depending on the tools enabled, these providers may receive:

  • Online and device identifiers
  • General location information
  • Website and browsing activity
  • Products viewed
  • Shopping cart activity
  • Purchase and transaction information
  • Advertising interactions
  • Inferences about shopping interests

We do not sell personal information in exchange for money.

However, disclosure of information through advertising cookies, pixels, audience tools, or similar technologies may be considered a “sale,” “sharing,” or processing for “targeted advertising” under certain United States state privacy laws.

Where applicable, you may opt out through:

  • The Your Privacy Choices page
  • Our cookie banner or privacy controls
  • A recognized opt-out preference signal, such as Global Privacy Control
  • An email request sent to support@paintcalmly.com

Opting out of targeted advertising does not prevent you from seeing advertisements. The advertisements may be less personalized.

10. Marketing and Transactional Communications

If you subscribe to marketing communications, we may send emails concerning:

  • New products
  • Promotions
  • Store updates
  • Abandoned shopping carts
  • Product recommendations
  • Other Paint Calmly news

You may unsubscribe through the link included in a marketing email or by contacting us.

We may use the email address or telephone number provided with an order to send transactional or customer service communications concerning:

  • Order confirmation
  • Payment verification
  • Address problems
  • Production
  • Tracking
  • Delivery
  • Returns
  • Refunds
  • Security
  • Customer support

We will send promotional text messages only when a customer has separately provided any consent required by applicable law.

Unsubscribing from marketing does not prevent us from sending transactional communications relating to an existing order or customer service request.

11. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Shopify

We disclose information to Shopify to host and operate the store, support checkout, process orders, prevent fraud, provide analytics, and provide other enabled Shopify services.

Payment and Fraud-Prevention Providers

Payment and transaction information may be disclosed to:

  • Payment processors
  • Card networks
  • Banks
  • Financial institutions
  • Authentication providers
  • Fraud-prevention providers

International Production and Fulfillment Partners

We disclose information necessary to produce and fulfill orders, which may include:

  • Customer name
  • Shipping address
  • Telephone number
  • Product selections
  • Order identifiers
  • Personalized images
  • Personalization instructions

These partners may be located outside the United States.

Shipping and Logistics Providers

We may disclose names, addresses, telephone numbers, email addresses, package information, and customs information to shipping carriers, customs agents, and logistics providers.

Technology and Business Service Providers

We may use providers for:

  • Website operation
  • Cloud storage
  • Customer support
  • Email delivery
  • Analytics
  • Fraud prevention
  • Cybersecurity
  • Accounting
  • Tax compliance
  • Order management

Advertising and Analytics Partners

If advertising and analytics tools are enabled, we may disclose online identifiers, website activity, advertising interactions, and transaction-related information to the applicable providers.

Professional Advisers

We may disclose information to lawyers, accountants, auditors, insurers, and other professional advisers when reasonably necessary.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

  • Comply with applicable law or legal process
  • Respond to lawful government requests
  • Protect customers, Paint Calmly, or other individuals
  • Investigate fraud or security incidents
  • Enforce agreements and policies
  • Establish, exercise, or defend legal claims

Business Transactions

Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction.

12. International Processing and Transfers

Paint Calmly is operated from the United States, but Shopify, production partners, fulfillment partners, carriers, technology providers, and other service providers may operate in other countries.

Personal information, including personalized images and shipping details, may therefore be accessed, stored, transferred, or processed outside the customer’s state or country.

The privacy and data protection laws in those locations may differ from the laws in the customer’s location.

We disclose personal information for international processing only as reasonably necessary to operate the store, provide requested products and services, fulfill orders, provide support, or comply with legal obligations.

13. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide products and services
  • Complete and document transactions
  • Produce and deliver orders
  • Provide customer support
  • Process cancellations, returns, replacements, and refunds
  • Maintain tax, accounting, and business records
  • Detect and prevent fraud
  • Resolve disputes
  • Enforce agreements
  • Comply with legal obligations

The retention period depends on the type of information, the reason it was collected, applicable legal requirements, and whether an ongoing business need exists.

Personalized images may be retained for the time reasonably necessary to produce and deliver the product, provide customer support, correct production issues, resolve claims, prevent fraud, and comply with legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

Certain transaction and recordkeeping information may need to be retained after a deletion request where necessary to comply with tax, accounting, fraud-prevention, legal, or other recordkeeping obligations.

14. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

  • Access restrictions
  • Account controls
  • Secure payment processing
  • Encryption provided by Shopify and payment providers
  • Fraud-prevention tools
  • Security monitoring
  • Service-provider controls

No website, transmission method, or storage system can be guaranteed to be completely secure.

Customers should protect their passwords, avoid sharing account credentials, and contact us if they suspect unauthorized activity.

15. Your Privacy Rights

Depending on your location and the laws applicable to Paint Calmly, you may have the right to:

  • Confirm whether we process your personal information
  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Obtain a portable copy of certain information
  • Opt out of the sale or sharing of personal information
  • Opt out of targeted advertising
  • Limit certain uses of sensitive personal information
  • Withdraw consent when processing is based on consent
  • Appeal certain decisions concerning a privacy request
  • Receive equal service and not be unlawfully discriminated against for exercising privacy rights

These rights may be subject to legal exceptions.

For example, we may retain information necessary to:

  • Complete a transaction
  • Fulfill an order
  • Detect or prevent fraud
  • Comply with tax or accounting obligations
  • Resolve disputes
  • Exercise or defend legal rights

16. How to Submit a Privacy Request

You may submit a privacy request by:

Please clearly describe the right you wish to exercise and provide enough information for us to identify the relevant customer account or transaction.

We may need to verify your identity before completing a request. Verification may involve confirming information associated with your:

  • Email address
  • Customer account
  • Order
  • Billing address
  • Shipping address

Information provided for verification will be used only to process, verify, and document the request.

Where permitted by law, an authorized agent may submit a request on your behalf. We may request evidence of the agent’s authority and may ask you to verify your identity directly.

We will respond within the period required by applicable law.

If we deny a request in whole or in part, we will provide an explanation when required. Where applicable, you may appeal by replying to our decision or contacting us at the same email address.

17. United States State Privacy Disclosures

Depending on applicable law, the categories of personal information we may collect include:

  • Identifiers and contact information
  • Customer and account records
  • Commercial and transaction information
  • Internet and electronic network activity
  • General geolocation information
  • Visual and customer-submitted content
  • Preferences and inferences based on shopping activity
  • Account credentials and payment-related information processed by authorized providers

We may collect these categories from:

  • Customers
  • Website and device activity
  • Shopify
  • Payment and fraud-prevention providers
  • Production and fulfillment partners
  • Shipping carriers
  • Advertising and analytics providers
  • Other service providers

We use and disclose these categories for the business and commercial purposes described in this Privacy Policy.

We have not sold personal information in exchange for monetary payment.

Depending on the advertising and analytics tools enabled for the store, we may disclose identifiers, commercial information, internet activity, general location information, and inferences to advertising or analytics providers in ways that may be considered “sharing,” a “sale,” or targeted advertising under applicable state privacy laws.

Eligible customers may opt out through the Your Privacy Choices page or by contacting us.

We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising purposes.

We do not unlawfully discriminate against customers for exercising applicable privacy rights.

18. Sensitive Personal Information

Certain information processed in connection with payments, customer accounts, or personalized product images may be classified as sensitive personal information under applicable law.

We use sensitive personal information only as reasonably necessary to:

  • Provide requested products and services
  • Process payments
  • Maintain account security
  • Prevent fraud
  • Fulfill personalized orders
  • Provide customer support
  • Comply with legal obligations

We do not use sensitive personal information to infer characteristics about customers or other individuals.

Where applicable, you may request that we limit certain uses or disclosures of sensitive personal information by contacting us.

19. Global Privacy Control

Where required by applicable law and supported by our Shopify privacy configuration, we recognize Global Privacy Control signals as requests to opt out of the sale or sharing of personal information or targeted advertising.

A Global Privacy Control signal generally applies to the browser or device from which it is sent.

You may need to submit a separate request when using a different browser, device, or customer account.

20. Children’s Privacy

Paint Calmly is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

Purchases must be made by an adult or with the involvement of a parent or legal guardian.

A parent or guardian who believes that a child has provided personal information without appropriate authorization may contact us at support@paintcalmly.com.

We will review the request and delete the information when appropriate and legally required.

21. Public Content and Reviews

When you submit a product review, public comment, photograph, or other content for publication, the information you choose to publish may be visible to other website visitors.

Do not include private or sensitive information in public reviews or comments.

Submitting an image for a personalized product does not make that image public.

Personalized images will not be published or used for advertising without the customer’s permission.

22. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

We do not control the privacy, security, or content practices of independent third parties.

Before providing personal information to another website or service, you should review its applicable privacy policy.

The presence of a link or integration does not necessarily mean that Paint Calmly endorses or controls the third party.

23. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • Our business operations
  • Products and services
  • Shopify settings
  • Installed applications
  • Advertising and analytics practices
  • Fulfillment procedures
  • Privacy laws
  • Legal or regulatory requirements

The updated version will be published with a revised “Last updated” date.

When required by applicable law, we may provide additional notice of material changes.

24. Contact Information

Questions, complaints, or privacy requests may be directed to:

Paint Calmly
MRS NEGOCIOS DIGITAIS LLC
911 E Atlantic Blvd, Ste 101
Pompano Beach, FL 33060
United States

Email: support@paintcalmly.com
Phone: +1 641-705-8487